One of the things I see as a lost art is identifying the root cause of a problem in an IT infrastructure. In fact, this is becoming a lost art in more than just IT – the medical field (in my limited experience) also suffers from this.
A few years back, I decided I needed to do something about what appeared to me to be an allergy problem. So, we went to our local medical center, and the answer I was given by the doctor was “here, try these pills, if they don’t work, try these pills, and if they don’t work, try these pills and this nasal spray together. Good luck!” I didn’t even get a referral to someone more qualified to perform a root cause analysis to determine why I felt so miserable.
IT Certification and Training 