IT Certification and Training

December 3, 2006

Off to Oregon & The Value of Instructor-Led-Training

Filed under: Novell, partner visit — Jim Henderson @ 13:59

We’ve been working on getting instructors up to speed, and one of our partners – Touchstone Technology – is hosting a “train the trainer” bootcamp for Novell Instructors working to get their Novell CLP 10 certification. I’ll be attending the first two days of the class so I can meet some of the instructors in the field.

I’ve been looking forward to this trip for several months now. It’s always good to work with partners who do a capable job of helping instructors get prepared to teach classes.

In my mind, one of the most necessary things when learning a new technology is to have an instructor who has some experience with the technology you’re trying to learn. Anyone can read material out of a book, but when things come up in class that are outside of the material covered in the book, an instructor with practical experience can also help you understand things that are relevant in a production implementation. That’s the added value you receive in instructor-led training.

When you attend a class, find out what the instructor’s experience with the technology is outside the classroom. Find out how they learn about the technology and what they’ve learned that’s not in the book.

That’s not to say that someone who has made a career out of teaching provides no benefit: I know several instructors who only teach about technology who are outstanding and retain information they receive from others about the product they are teaching. A good instructor can also absorb information from others and utilize it in their classes, and knows where to go to get answers fast when they need them. If you can find someone who combines both capabilities, though – hands-on experience with the technology and a knack for finding answers quickly to things that come up in class that they don’t know – then you’ve found an outstanding instructor.



  1. ILT is indeed valuable. However, I have a slightly different take on it. The real value comes when the training is performance-based. Another way to put that is, real-world-based. From that perspective, the key is not whether the training is instructor-led, but how it is designed and delivered. Just a thought from a non-IT person. (My IT brother shared your site with me!)

    Comment by Richard Goutal — April 10, 2007 @ 9:33

  2. Follow-up:

    I should have read your post, “Cognitive Dissonance: The art of overcoming skepticism to improve certification” before leaving the above comment. I see you are well acquainted with performance-based (aka competency-based) training and thoroughly agree with your goals stated there.

    Comment by Richard Goutal — April 10, 2007 @ 9:42

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